Privacy Policy

Information We Collect

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In order to provide high-quality massage therapy services, we may collect personal, health, and appointment-related information. This may include your name, contact details, appointment history, payment information, and health intake details relevant to your treatment. If you interact with our website, limited technical information such as IP address or browser type may also be collected for basic functionality and improvement purposes.

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Use of Information
 

The information we collect is used solely to support your care and our business operations. This includes scheduling and managing appointments, tailoring massage therapy services to your individual needs, communicating with you regarding services or appointments, processing payments, maintaining accurate records, and improving the overall client experience. We do not sell, rent, or share your personal information for marketing purposes.

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Health Information & Confidentiality

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Health and intake information provided to New Wave Massage is treated as confidential and is used only to ensure safe, appropriate, and effective massage therapy services. Access to this information is limited and handled with professional discretion.

Health information will not be disclosed unless you provide written consent, disclosure is required by law, or an emergency situation arises where sharing information is necessary for your safety or well-being.

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Protection of Your Information

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We take reasonable and appropriate measures to protect your personal and health information. This includes secure storage of physical records, password-protected electronic systems, and limited access to sensitive information. While every effort is made to safeguard your data, no system can guarantee absolute security.

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Sharing of Information

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Your information may be shared only when necessary and in a limited capacity, such as with secure payment processors, scheduling or practice management systems, or legal and regulatory authorities when required. Any third parties involved are expected to uphold appropriate privacy and security standards.

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Your Rights

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You have the right to request access to your personal information, request corrections to inaccurate data, and request deletion of records when legally permissible. Requests may be made by contacting New Wave Massage using the information provided below.
 

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Communications

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New Wave Massage may contact you via phone, text, or email for appointment confirmations, reminders, or service-related updates. You may opt out of non-essential communications at any time.

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Updates to This Policy

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This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. The most current version will be available upon request or posted on our website.